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Brian Carey

Troubleshooting Windows Server 2016 Update Download Stuck at 0% Problem


How to Fix Windows Server 2016 Update Download Stuck at 0%




If you are using Windows Server 2016, you may encounter a frustrating problem when trying to download and install updates. Sometimes, the update process may get stuck at 0% and not progress any further. This can prevent you from getting the latest security patches, bug fixes, and feature enhancements for your server.


There are several possible reasons why this issue may occur, such as corrupted update files, network issues, software conflicts, or insufficient disk space. If left unresolved, this issue may expose your server to security risks, performance issues, or compatibility problems.




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Fortunately, there are some solutions that you can try to fix this issue and resume the update process. In this article, we will show you five effective methods to fix Windows Server 2016 update download stuck at 0%. Follow the steps below and see which one works for you.


Solution 1: Reboot Windows in Safe Mode




One of the simplest solutions that you can try is to reboot your server in safe mode. Safe mode is a diagnostic mode that starts Windows with a minimal set of drivers and services. This can help you troubleshoot any issues that may be caused by third-party software or hardware conflicts.


To reboot your server in safe mode, follow these steps:


  • On the sign-in screen, press the Shift key while holding the Power button.



  • Select Restart from the menu that appears.



  • After your server restarts, select Troubleshoot > Advanced options > Startup Settings > Restart.



  • On the Startup Settings screen, press F4 to enable Safe Mode.



  • After your server starts in safe mode, try to download and install updates again.



If this method works for you, you can exit safe mode by restarting your server normally. If not, you can try the next solution.


Solution 2: Run Windows Update Troubleshooter




Another solution that you can try is to run Windows Update troubleshooter. This is a built-in tool that can automatically detect and fix common problems with Windows Update. It can also reset some components and settings related to Windows Update.


To run Windows Update troubleshooter, follow these steps:


  • Press Windows + I key to open the Settings app.



  • Select Update & Security > Troubleshoot > Additional troubleshooters.



  • Select Windows Update and click Run the troubleshooter.



  • Follow the on-screen instructions to complete the troubleshooting process.



  • After the troubleshooter finishes, try to download and install updates again.



If this method works for you, you can close the Settings app and enjoy your updated server. If not, you can try the next solution.


Solution 3: Clear Windows Update Cache via File Explorer




Another solution that you can try is to clear Windows Update cache via File Explorer. Windows Update cache is a folder that stores temporary files related to Windows Update. Sometimes, these files may get corrupted or outdated and cause the update process to get stuck. By clearing the cache, you can delete these files and force Windows Update to download fresh ones.


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To clear Windows Update cache via File Explorer, follow these steps:


  • Press Windows + R key to open the Run dialog box.



  • Type services.msc and click OK to open the Services window.



  • Find Windows Update service and right-click on it. Select Stop from the menu that appears.



  • Minimize the Services window and open File Explorer.



  • Navigate to C:\Windows\SoftwareDistribution and delete all the files and folders inside it.



  • Go back to the Services window and right-click on Windows Update service. Select Start from the menu that appears.



  • Close the Services window and try to download and install updates again.



If this method works for you, you can close File Explorer and enjoy your updated server. If not, you can try the next solution.


Solution 4: Rename the SoftwareDistribution Folder




Another solution that you can try is to rename the SoftwareDistribution folder. This folder is where Windows Update stores the downloaded update files. Sometimes, this folder may get corrupted or damaged and cause the update process to get stuck. By renaming the folder, you can create a new one and force Windows Update to download fresh files.


To rename the SoftwareDistribution folder, follow these steps:


  • Press Windows + X key and select Command Prompt (Admin) from the menu that appears.



  • Type net stop wuauserv and press Enter to stop Windows Update service.



  • Type ren C:\Windows\SoftwareDistribution SoftwareDistribution.old and press Enter to rename the folder.



  • Type net start wuauserv and press Enter to start Windows Update service.



  • Close Command Prompt and try to download and install updates again.



If this method works for you, you can delete the SoftwareDistribution.old folder later. If not, you can try the next solution.


Solution 5: Download Updates Manually from Microsoft Update Catalog




The last solution that you can try is to download updates manually from Microsoft Update Catalog. This is a website that provides direct links to download updates for Windows. You can use this method if you know the exact update number that you need for your server. This can help you bypass any issues with Windows Update and install updates faster.


To download updates manually from Microsoft Update Catalog, follow these steps:


  • Go to on your browser.



  • Type the update number (for example, KB5005565) in the search box and click Search.



  • Find the update that matches your server's architecture (for example, x64) and click Download.



  • Click on the link that appears in the pop-up window and save the file on your server.



  • Run the file as an administrator and follow the instructions to install the update.



  • Restart your server if prompted.



If this method works for you, you can check for more updates on Microsoft Update Catalog later. If not, you may need to contact Microsoft support for further assistance.


Conclusion




In this article, we have shown you five effective methods to fix Windows Server 2016 update download stuck at 0%. We hope that one of these methods has worked for you and that you have successfully updated your server. Updating your server regularly is important for keeping it secure, stable, and compatible with other software and hardware. To prevent or resolve similar issues in the future, here are some tips that you can follow:



  • Check your network connection and firewall settings before downloading updates.



  • Free up some disk space on your server by deleting unnecessary files or moving them to another location.



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